Help & Support
We're here to help. Pick the fastest channel.
Chat with us
Log in and tap the chat bubble bottom-right. Usually replied within a few hours on business days.
Log in to chatOffice
Port Vila office visits by appointment for cash payments and document collection.
Frequently asked questions
I forgot my password
Go to the login page and click “Forgot password” — we'll email a reset link.
My payment is not showing as approved
Bank transfers are manually verified and usually confirmed within 24 hours on business days. If longer than 48 hours, ping us via chat with your receipt reference.
How do I invite someone?
Your referral link is on your dashboard — copy it, send via WhatsApp or SMS, and the new member will be auto-placed under you when they sign up.
I want to change my pack
Go to Offers and pick a higher pack — you only pay the difference.
How do I stop getting SMS?
Portal → Settings → toggle “SMS notifications” off. Transactional messages (payment confirmations) may still be sent.